1. Home
  2. Privacy Policy
Data Security

Khelovi Privacy Policy — Your data, our responsibility

Your personal information is completely safe at Khelovi. On this page, we clearly explain what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026
Table of Contents
1

Role & Overview

Khelovi is an internationally licensed online Sports Betting and gaming platform. Our privacy policy reflects our full commitment to responsible handling of your personal data. We believe protecting every user's privacy is a fundamental obligation.

By accessing the Khelovi website or mobile platform, or by creating an account, you are considered to have accepted the terms of this privacy policy. Please read it carefully.

This policy applies to all Khelovi services — including the website, mobile app, live chat, email communications, and all gaming services. Khelovi operates in compliance with international data protection regulations.

GDPR Compliant SSL Encryption Third-Party Sales Prohibited
2

What Data We Collect

Certain information is collected when you register and use services at Khelovi. This data is used solely to improve our services and meet legal obligations.

Types of Information What's Included Purpose
Identity-Related Name, Date of Birth, National ID KYC Verification
Contact Information Email, mobile number, address Account Management
Financial Information Payment Methods, Transaction History Deposits & Withdrawals
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Activity Bet History, Wins & Losses, Session Duration Responsible Gaming Monitoring
Khelovi collects only the data necessary to deliver its services. No unnecessary personal information is requested.
3

How Information Is Used

Khelovi uses your data only for specific, defined purposes. We never misuse your information or use it beyond what it was collected for.

  • Account management: Information is used for registration, login, and account verification.
  • Payment Processing: Financial information is required to process deposits and withdrawals securely.
  • Service Improvement: Khelovi's experience is personalized according to your preferences.
  • Security & Fraud Prevention: Technical data is analyzed to detect suspicious activity.
  • Legal obligations: Data is retained to comply with AML (Anti-Money Laundering) and KYC regulations.
  • Customer Support: Contact information is used to resolve issues and provide support.
  • Promotional Communications: Offers and updates are sent only with your consent.
  • Responsible Gaming: Gaming behavior is monitored to identify potential signs of addiction.
Khelovi never sells or rents your data to advertising third parties.
4

When Information Is Shared

Khelovi may share your personal data with third parties only in very limited circumstances and in strict accordance with applicable rules.

  • Payment Provider: Necessary information is shared with authorized payment providers to complete financial transactions.
  • Licensing Authority: Information may be legally provided upon request from regulatory authorities.
  • Law enforcement: Information may be disclosed in response to a court order or legal requirement.
  • Technology Partners: Technology partners supporting platform operations work under strict confidentiality agreements.
Outside of the circumstances listed above, Khelovi does not disclose your information to any third party. Your privacy is our highest priority.
6

Information Security Measures

Khelovi applies industry-leading standards to protect your personal and financial information. Our security infrastructure provides protection across multiple layers.

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Financial data is stored and processed in accordance with PCI DSS standards.
  • Server firewalls and intrusion detection systems remain active 24/7.
  • Regular security audits and penetration testing are conducted.
  • Employee data access is strictly controlled and logged.
  • Data backups are regularly stored in encrypted storage.
Khelovi's security team is obligated to notify the relevant authorities and affected users within 72 hours of any data breach.
7

Your Rights

Every registered user at Khelovi has the following rights regarding their personal data:

Right to Access Information

You can request to view all information Khelovi holds about you.

Right to Correct Information

You may request correction of incorrect or incomplete information.

Right to Delete Information

You may request deletion of your information in certain circumstances.

Right to Object to Processing

You may object to information processing for specific purposes.

Right to Data Portability

You can receive a copy of your data in a machine-readable format.

Right to Restrict Processing

You may request to restrict information processing during investigations.

To exercise these rights, please contact Khelovi support. We will respond to your request within 30 days.

8

Protection of Minors

All Khelovi services are strictly for adults aged 18 and above. Collecting data from minors or providing them with services is entirely against Khelovi's policy.

  • Age verification is mandatory during registration.
  • Any account identified as belonging to a minor is immediately suspended.
  • Parents can report any suspicious cases directly to Khelovi.
If you suspect your child is using Khelovi, please contact our support team immediately.
9

Policy Changes

Khelovi may update this privacy policy as needed. Changes take effect as soon as they are published on this page. You can check the "Last Updated" date at the top of the page to confirm you are reading the latest version.

For significant policy changes, Khelovi will send advance notice to your registered email. Continued use of the service after the change means you accept the new policy.

10

Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please contact Khelovi's dedicated Privacy team:

  • Email: [email protected]
  • Live Chat: Available 24/7 on the platform
  • Response Time: Up to 30 Business Days
Our support team is available around the clock to address any privacy-related concerns you may have.
Core Pillars of Security

Your at Khelovi Information Is Secure Why

We are committed to protecting your privacy on both a technical and policy level.

End-to-End Encryption

Every piece of your data at Khelovi is protected with 256-bit SSL encryption. Maximum security is ensured at every stage of data transfer.

KYC Verification

Khelovi's rigorous KYC process ensures that only verified and eligible users have access to our services. It also helps keep you protected.

GDPR Compliant

Khelovi operates in compliance with the international data protection regulation GDPR, ensuring you retain full control over your data.

Third-Party Sales Prohibited

Khelovi never sells or rents your personal information. Your data is used solely to provide you with our services.

Data Retention Policy

Khelovi retains data only for as long as necessary. Once legal obligations have been met, data is securely deleted.

Active Security Monitoring

Khelovi's security team actively monitors for any suspicious activity 24/7 and takes immediate action when needed.

General Questions

About Privacy FAQ

Here you will find answers to the most frequently asked questions about Khelovi's privacy policy.

Khelovi stores payment information in encrypted form in accordance with PCI DSS standards. Full card numbers and PINs are never stored. Sensitive data is deleted once a payment has been processed.

Yes. Under khelovi's Privacy Policy, you have the right to access your data. Contact our support team and a copy of all information held about you will be sent within 30 business days.

Even after account closure, certain data must be retained for a defined period due to legal obligations such as AML regulations. Transaction records are typically kept for up to 5 years. After this period, all data is securely deleted.

Khelovi collects approximate location data via IP address. This is used for security, fraud prevention, and compliance with geographic restrictions. Precise GPS location is not tracked.

Yes. You can opt out of promotional emails at any time. Use the unsubscribe link at the bottom of any email or contact support. Please note that essential account-related emails cannot be disabled.

If any data breach is detected, Khelovi will notify the relevant regulatory authority within 72 hours. Affected users will be notified directly, and immediate security measures will be implemented.
Start Safe

At Khelovi Safe & Trusted Experience It

Khelovi protects your privacy and data, making it the trusted gaming destination for millions of users in Bangladesh every day. Join us today.

Register Now Log In
বাংলা